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Business Unit: Community Services
Position Title: Customer Service Representative
Reports To: Administrative Coordinator
ABOUT US
Nestled on the edge of the Greater Toronto Area (GTA), Erin is more than just a town—it's a vibrant and progressive community that thrives amidst the beauty of rolling hills. As you step into Erin, you'll experience a place on the rise, experiencing explosive growth fueled by its strategic location and forward-thinking approach. The landscape is a testament to nature's artistry, with lush greenery and picturesque views that soothe the soul. But Erin is not just about scenery; it's about progress. With all the amenities of urban living at hand, residents enjoy a quality of life that balances convenience with tranquility. The heartbeat of Erin lies in its infrastructure, continuously evolving to meet the needs of its expanding population. From a state-of-the-art treatment facility ensuring clean water for all, to major water and sewer projects paving the way for future development, Erin is laying the groundwork for a sustainable tomorrow. At the helm of this transformation is a municipal team renowned for its progressive and innovative spirit, driving Erin to become one of Ontario's fastest-growing communities. In Erin, the journey toward progress is as scenic as it is promising, offering a glimpse into the future of modern living intertwined with the beauty of nature.
As one of our first points of contact, the Customer Service Representative are the face and voice of the Town for Parks and Recreation, providing essential assistance and information to customers. Reporting directly to the Administrative Coordinator, this position performs a variety of skilled administrative and customer service functions.
- Provide exceptional customer service to the public both over the phone and in person at the facility reception desk.
- Process a facility booking requests and follow up related to facility rentals, meeting rooms, and one-off rentals/occasional use of recreation facilities (arenas, sports fields etc.).
- Supports program registration, membership and pass sales, and admission fees.
- Responsible for cash handling, daily balances, and reconciliation.
- Utilize Xplor, and POS system.
- Strong communication, interpersonal, and customer service skills are essential.
- Previous experience in a customer service-related environment is required.
- Proficiency in computer applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience with Xplor is an asset.
- Successful candidates who are new hires or have not previously held this position will need to provide a satisfactory criminal record check, including vulnerable sector screening, dated within the last 30 days, as a condition of employment.
- Ability to work in a multi-task environment, often under pressure;
- Work with and maintain confidential information.
- This position works up to 24 hours a week, including evening and weekends.
- The compensation for this position is $18.66/hr.
- The Town offers an excellent comprehensive benefit package, and participation in the Ontario Municipal Employee Retirement Scheme (OMERS) pension plan.