Customer Service Representative - Part Time

Business Unit: Community Services

Position Title: Customer Service Representative

Reports To: Administrative Coordinator

ABOUT US

Nestled on the edge of the Greater Toronto Area (GTA), Erin is more than just a town—it's a vibrant and progressive community that thrives amidst the beauty of rolling hills. As you step into Erin, you'll experience a place on the rise, experiencing explosive growth fueled by its strategic location and forward-thinking approach. The landscape is a testament to nature's artistry, with lush greenery and picturesque views that soothe the soul. But Erin is not just about scenery; it's about progress. With all the amenities of urban living at hand, residents enjoy a quality of life that balances convenience with tranquility. The heartbeat of Erin lies in its infrastructure, continuously evolving to meet the needs of its expanding population. From a state-of-the-art treatment facility ensuring clean water for all, to major water and sewer projects paving the way for future development, Erin is laying the groundwork for a sustainable tomorrow. At the helm of this transformation is a municipal team renowned for its progressive and innovative spirit, driving Erin to become one of Ontario's fastest-growing communities. In Erin, the journey toward progress is as scenic as it is promising, offering a glimpse into the future of modern living intertwined with the beauty of nature.

OVERVIEW OF POSITION

As one of our first points of contact, the Customer Service Representative team serves as the face and voice of the Town’s Parks, Recreation, and Facilities Services. This role provides essential information and assistance to the public, ensuring positive customer experience. Reporting directly to the Administrative Coordinator, the position performs a variety of skilled administrative and customer service functions in support of the department.

MAJOR RESPONSIBILITIES

• Provide exceptional customer service to the public both over the phone and in person at the facility customer service desk.
• Process facility booking requests and follow up related to facility rentals, meeting rooms, and one-time rentals of recreation facilities (arenas, sports fields etc.).
• Support program registration, membership and pass sales, and admission fees.
• Responsible for cash handling, daily balances, and reconciliation.
• Utilize Xplor, Recreation, Microsoft Office Suite, and POS system.

POSITION REQUIREMENTS

• Strong communication, interpersonal, and customer service skills are essential.
• Previous experience in a customer service-related environment is required.
• Proficiency in computer applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Xplor is an asset.
• Satisfactory vulnerable sector check
• Ability to work in a multi-task environment, often under pressure;
• Work with and maintain confidential information.

WORKING CONDITIONS AND ENVIRONMENT

• This position works up to 24 hours per week, including evening and weekends.
• The primary location for this position is Erin Community Centre (14 Boland Drive, Erin, ON). The incumbent may be required to support other locations as needed.
• The compensation for this position is $18.66/hour
• The Town offers optional participation in the Ontario Municipal Employee Retirement System (OMERS) pension plan.

If you're passionate about joining our growing, innovative team, don't hesitate to apply! We encourage you to apply by sending your resume to HR@Erin.ca, identifying job title in the subject line; we will accept resumes by 4:00pm on Friday, August 15, 2025. Please save your resume in PDF and save the document in the following format: Full name, Position Title.

We thank all applicants for their interest, however, only those being considered for an interview will be contacted.

The Corporation of The Town of Erin celebrates diversity, and we are proud to be an equal opportunity employer. We are committed to creating equitable opportunities and an inclusive environment for all employees and applicants. We make employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or veteran status. The foregoing represents a reasonable statement of the requirements of this position. We use the information collected in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of job selection only. Accommodation is available for all parts of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act. Please contact hr@erin.ca if you require any special accommodation in order to apply or interview for this position. To request accommodation during the application process, please email hr@erin.ca quoting the position title. Applicants advancing to the next stages of the recruitment process will be provided with additional opportunities to make their needs known.