For after hour drinking water related emergencies please call519-939-8529

For after hour storm water emergencies call the OPP at 888-310-1122

The operations of the Town of Erin’s water systems are regulated under the Safe Drinking Water Act and the Ontario Water Resources Act. Regulation 170/03 under the Safe Drinking Water Act dictates the monitoring and water quality checking that must be completed to ensure that the water supplied to the consumer is safe for consumption.

We are proud of the high quality of our drinking water, and continuously maintain an efficient system to ensure that all residents can rely on a water supply that is both plentiful and safe.

Related Articles, Documents and By-laws


The Town of Erin Water Department is now a part of ON 1 Call. Homeowners and Contractors can request locates through Ontario One Call by phone at 1-800-400-2255 or online at www.on1call.com.

Outdoor Watering Tips

  • Water your lawn and garden in the morning or evening when temperatures are cooler to minimize evaporation
  • If water runs off your lawn easily, split your watering time into shorter periods to allow for better absorption.
  • Spreading a layer of organic mulch around plants retains moisture and saves water, time and money
  • Adjust sprinklers so only your lawn is watered and not the house, sidewalk, or street.
  • Use sprinklers for large areas of grass. Water small patches by hand to avoid waste.
  • Collect water from your roof to water your garden.
  • Rather than following a set watering schedule, check for soil moisture two to three inches below the surface before watering.
  • Remember to check your sprinkler system valves periodically for leaks and keep the sprinkler heads in good shape
  • When the kids want to cool off, use the sprinkler in an area where your lawn needs it the most
  • Use sprinklers that deliver big drops of water close to the ground. Smaller water drops and mist often evaporate before they hit the ground.
  • Wash your pets outdoors in an area of your lawn that needs water.
  • Aerate your lawn at least once a year so water can reach the roots rather than run off the surface.
  • Use rain barrels to water your lawn or gardens
  • Use a broom, not a hose, to clean driveways and sidewalks

Pre-Authorized Payment Plan

Scheduled monthly or quarterly payments can be viewed here.

Water Billing

Town of Erin Water meters are read quarterly, March, June, September and December.

If you do not have a Radio Frequency Water Meter, PLEASE MAKE SURE THAT YOUR WATER METER TOUCHPAD IS ACCESSIBLE for accurate readings/billing.

Water bills are mailed at the end of each quarter and are due the last Wednesday of the following month (unless otherwise stated on the water bill). The rate, due date and other pertinent information is included on the water bill.

Cheques should be made payable to The Town of Erin.

Payments can be mailed to:
The Town of Erin,
5684 Trafalgar Rd,Hillsburgh, ON N0B 1Z0.

View more water billing information Water Service Change of Occupancy Request 

Town of Erin Water Users may now sign up for PAPERLESS WATER BILLING.

To register for paperless water billing, please submit your email address to water.payments@erin.ca.

Once you have signed up, you will no longer receive a “paper” water bill.  It is the customer’s responsibility to ensure that the Town of Erin has your up to date email address.  Your participation in the “paperless” billing program will be cancelled if your email billing is returned undeliverable.

Payment options for your water bill are as follows:

  • In person at the Town of Erin Municipal office - cash, cheque, debit, credit – for credit card transactions a 2% credit card recovery fee will be added to the amount due
  • Nightly drop box at the Town of Erin Municipal office – cheques only
  • Online banking through your financial banking institution - ensure you are using your correct water account number
  • By mail - cheque only:Town of Erin, 5684 Trafalgar Rd, Hillsburgh, ON N0B 1Z0
  • Participation in our Pre-authorized payment plan, see www.erin.ca for details
  • Online credit card payments (Plastiq) see www.erin.ca for details and additional charges
  • Telephone credit card payments, a 2% credit card recovery fee will be added to the amount due.

Water Quality

We are proud of the high quality of our drinking water, and continuously maintain an efficient system to ensure that all residents can rely on a water supply that is both plentiful and safe.

View information on water quality and hardness

Water Rates and Fees

On October 20, 2015 the Town of Erin Council passed By-Law 15-42, enacting rules and regulations and establishing water service rates and fees for the water systems servicing the Town of Erin.

As a result, effective January 1st, 2016 the water rates and fees can be viewed here.

Water Sample Bottles

Water sample bottles are available at the Town of Erin Municipal Office.

These are provided free of charge by the local Health Unit and can be used to test your well water.  Please do not bring your water samples back to us. They can be taken to any of the local health units listed below:


Erin Library - 14 Boland Dr. 
Please note that samples are only accepted on Monday-Wednesday from 10:00 AM - 8:00 PM


474 Wellington Rd. 18,  Suite 100, Fergus, ON N1M 2W3


160 Chancellors Way, Guelph, ON N1G 5K1
Office is open all week but samples must be there before 10:30 a.m.


180 Broadway, Orangeville, ON L9W 1K3

All offices are open weekdays from 8:30 AM to 4:30 PM and closed for lunch from noon to 1:00 PM.

Contact the main service line at 1-800-265-7293 for more information. 

Please contact your local health unit if your water test results come back as contaminated!

Water Service Information

The Town of Erin has a new Water Servicing By-Law. Will you be affected?

Click here for more information on the requirements for a new water service connection to the Town of Erin drinking water system.

Water Use in the Home

Based on our meter readings, the daily average household water usage in the Town of Erin is 165.10 gallons/day.

Contact Us:

Accounting Coordinator: Taylor Richardson
519.855.4407 EXT. 221